Subscription Plan Terms

1. What a plan is

A plan is a fixed amount of use of a fixed set of models over a fixed period, bought for a price paid once. It is not a licence to the models or a promise that any particular model will exist for the whole period. The plan's own page states what it grants — the models, the allowances, the number of days and the price — and that page, read together with this one and with the Terms of Service, is the whole of what you are buying. This page applies to every plan; the plan's page supplies the numbers.

The console calls a plan a subscription, and so does this page's title. A plan is always prepaid and runs for a fixed period. Whether it renews at the end of that period depends on when you bought it: a plan bought on or after 26 September 2026 renews automatically until you turn renewal off, and a plan bought before that date does not renew. Section 5 sets out how a renewal works, what it costs, and how to turn it off.

2. Allowances

A plan grants one or both of two things:

• A daily token allowance: a number of tokens per day on the models the plan lists, often in two classes — a larger number for lighter models and a smaller one for heavier ones. The day is counted in UTC and the allowance refills at 00:00 UTC. What is not used by then is gone: a day's allowance never carries into the next day, is never added to a later day, and is never paid out as money. That is deliberate, and it is what the price is set against.
• A money ceiling for the period: the most the plan will pay for, at the ordinary prices of the models it lists, over the whole period. When the ceiling is reached, the plan can no longer pay, whatever the day's token allowance says.

While a plan can pay for a request, it pays first and your balance is not touched. Which plan pays when several could is decided by us — the one closest to expiring goes first — and is recorded against the request.

3. What an allowance does not cover

Faster and cheaper speeds (Flex, Priority, Ultrafast) are not included in the plan; they are paid from the balance.

An allowance pays for tokens on the models the plan lists. It does not pay for anything else, and the following are charged to your account balance at the ordinary price, or refused if the balance will not cover them:

• Any model the plan does not list. What a plan lists is shown on its own page and on the Subscriptions tab of your console, and it may include pictures, video, speech or embeddings as well as text — a plan that lists them pays for them from its allowance like anything else. Only a plan that grants a sum of money can list pictures or video; a plan with a daily token ration never does.
• A provider's own paid built-in tools. Web search, where a model offers it, is charged to your balance at the provider's price even when the plan pays for the answer, and if the balance will not cover it the answer comes without searching. Other built-in tools, such as code execution, are not offered. Function calling you wrote yourself is not one of those tools, and an allowance does cover it.
• Anything the gateway does not offer at all — there is no fine-tuning and no evaluations, so no plan covers them.

4. When an allowance runs out

One account setting decides, and you control it on the billing page. With "continue from balance", the default, further requests for the models the plan lists are billed to your balance at the ordinary price and keep working; if the balance will not cover one, it is refused. With "stop", further requests for those models are refused until the allowance refills, and your balance is not touched. Models the plan does not list are unaffected either way. A refusal is an HTTP 402 with the error code allowance_exhausted, and where there is a known time to wait it carries a Retry-After header.

An API key scoped to a plan refuses whichever way the setting is left. That is what the scope means: such a key never touches the balance.

5. How long a period lasts, and how it renews

A period runs for the plan's number of days, counted from the moment the payment is recorded, not from a calendar date. A plan withdrawn from sale does not shorten a period already bought; it plays out to its last day.

A plan bought on or after 26 September 2026 renews automatically at the end of its period, for another period of the same length, until you turn renewal off — said plainly next to the price and on the buy button when you buy it. A plan bought before 26 September 2026 does not renew: when its period ends, it simply ends, and buying the next one is something you do yourself. The next renewal date and time, its source, and a "turn off renewal" control all sit on the plan's card in your console, and you can change any of them at any time before the renewal happens.

A plan bought by card renews from your saved cards: your default card first and, if it is declined, has expired or was added less than a day ago, your other saved cards in turn. The card you pay with is saved, and becomes your default if you have none; you can add cards, choose the default and remove cards under Billing & Plans, "Payment methods". Underneath the renewal setting is a checkbox, off unless you turn it on, that lets us take a failed card renewal from your balance instead. A plan bought from your balance or with cryptocurrency renews from your balance, because that is the only automatic source there is for it.

A renewal is charged at the plan's price and number of copies at the moment it renews — not the price you originally paid — for the models and allowances the plan grants at that moment. Three days before a period ends we email you the amount, the source it will be taken from, and a link to change or turn off renewal. A plan we have withdrawn from sale by then is not renewed; we email you instead.

About two hours before the period ends we attempt the charge. If it succeeds, the next period starts the moment the current one ends, with nothing lost. If it fails, we email you that the payment did not go through; where the balance-fallback checkbox is on, or the source is already the balance, and the balance covers the price, we take it from there instead and the next period still starts with nothing lost. If nothing is paid by the time the period ends, the plan simply pauses — no period is granted for free. Ten to twelve hours later we try once more, the same way. If that attempt succeeds, the next period starts at the moment it is paid. If it also fails, renewal is turned off automatically, we email you that buying again is how to continue, and nothing further is charged. Every renewal that succeeds is followed by a receipt email stating the amount and the source it was paid from.

A renewal never competes for the plan's stock: it keeps the copy you already hold even where the plan shows as sold out to new buyers.

6. Buying more than one

Copies multiply both sides of the deal: two copies cost twice the price and grant twice the allowances, three cost three times and grant three times, and so on. The multiplication happens at the moment of purchase and is written into the period itself, so a later change to the plan does not alter a period already sold. One purchase may buy at most the number of copies the plan's page states.

7. Busy times

A plan's allowance is not a reservation. The shop does not check availability at the moment of sale, so it is possible for more allowance to be sold than can be served on a given day. At busy times a model may be temporarily unavailable; a request your plan would pay for is then refused with a Retry-After saying when to come back, and nothing is charged — neither to the plan nor to your balance. A day's allowance is what a plan grants; it is not a guarantee that it can be spent at every moment.

8. Cancellation and refunds

A plan is priced as a whole: a fixed amount of use over a fixed period, on the assumption that most days are not spent to the last token. It is not a pay-as-you-go balance, and outside the refunds below it is not refunded for the days you did not use it or the tokens you did not spend.

Within 14 days of the start of its period a plan can be cancelled and refunded. For a plan with a daily token allowance we refund the price of the whole days not yet used; for a plan that gives an amount of usage, the share of the price that matches the share of that amount still unused. After 14 days a plan cannot be cancelled for a refund and runs to the end of its period. A renewal is a new purchase for this rule: it opens its own 14 days, counted from the moment it is charged, on the period it paid for. A plan received as a gift or with a promotional code is not refunded. If the plan failed on our side and you could not use it, we refund the full amount you paid, at any time.

By buying a plan you ask us to start it immediately, without waiting for any cancellation period to end, and you acknowledge that you will pay for what is supplied before you cancel.

If you bought as a consumer, you have a statutory right to cancel within 14 days of the purchase. Because the plan starts at once at your request, you pay for what was supplied before you cancelled — the share of the period that has elapsed and the value of the allowance used — and we refund the rest by the method you paid with. Nothing here limits any other right the law gives a consumer where they live.

To cancel or to ask for a refund, write to us directly: on Telegram, on WhatsApp or at support@flintbeam.com from the address on the account. What the Terms of Service say about refunds of a balance applies to a plan bought from the balance.

9. Withdrawal and changes

We may change what a plan offers to new buyers, or withdraw it from sale, at any time. A period already bought keeps what was written into it at purchase. If a provider withdraws a model a plan lists, or we can no longer offer it, we will substitute a comparable model where one exists or, where none does, refund the share of the price attributable to the rest of the period. Apart from a failure on our side (section 8) and the end of the whole contract under section 17 of the Terms of Service, that is the only case in which a plan is refunded after 14 days.

10. The rules that apply to a request

A plan is access to models made by other companies. Their usage policies travel with every request, whether it is paid by a plan or from a balance, and buying a plan exempts nobody from any of them. An allowance is not a licence, and a request a provider would refuse is refused whichever way it is paid. What is not allowed, whose policies apply, and what happens to an account that ignores them — including its plans and its balance — are in the Model and Provider Terms.

11. Money and contact

The price of a period is charged when you buy it, and again at each renewal under section 5 — by card, from your account balance, with cryptocurrency, or by a redeem code that carries a plan. The price on the plan's page is the whole price whichever way you pay it: the processing fee on card top-ups applies to money added to the balance, not to a plan bought or renewed by card. What the Terms of Service say about payments, taxes and reversed payments applies to a plan and to its renewals. Questions about a plan, before or after buying one, go to support@flintbeam.com. The service is operated by CONNECT GLOBAL LIMITED, registered in England and Wales, number 16714288, and these terms are governed by the laws of England and Wales.